nabjee Responsible Gaming

Protecting Minors

nabjee operates a strict zero-tolerance policy regarding access by anyone under the age of 21. We verify the age of all players during the registration and KYC process. If we have reason to believe a registered account is being operated by a minor, that account will be suspended immediately pending investigation.

If you share a device with younger family members in your household — whether in Dhaka, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar — we strongly recommend the following precautions:

• Always log out of your nabjee account completely when you finish a gaming session. Never leave your account open on a shared device.
• Use strong, unique passwords and never share your login credentials with anyone, including family members.
• Enable device-level parental controls provided by your phone manufacturer or internet service provider to restrict access to gambling websites.
• Keep your bKash, Nagad, or bank app credentials separate from your nabjee login details to prevent unauthorised deposits.
• If a child in your care has already accessed the Platform, contact us immediately at [email protected] so we can take swift action.

Tips for Playing Responsibly

Responsible gaming is not just about reacting to a problem — it is about building healthy habits from the very first bet. nabjee encourages every player to adopt the following practices as part of their normal gaming routine:

• Set a budget before you play and treat it as an entertainment expense, not an investment. Never gamble with money you cannot afford to lose.
• Play for enjoyment, not income. Gambling outcomes are determined by chance. There is no guaranteed strategy, system, or pattern that produces reliable profits over time.
• Take regular breaks. Step away from the screen every hour or so, stretch, drink water, and reset mentally before continuing.
• Avoid gambling when emotional. Do not bet when you are feeling stressed, upset, lonely, or under the influence of alcohol. These states impair decision-making and lead to higher-risk behaviour.
• Keep gambling in perspective. Maintain a balanced lifestyle that includes other hobbies, social activities, and family time — especially during festive seasons like Eid and Durga Puja when family bonds matter most.
• Check your account history regularly. Review your deposit, withdrawal, and betting history periodically so you have an accurate picture of your actual spending rather than relying on memory.
• Never chase losses. Accept that losing sessions are a normal part of gambling. Increasing bet sizes to recover losses is one of the most common pathways into problem gambling behaviour.

nabjee's Obligations to You

Responsible gaming is not a one-sided responsibility. nabjee takes the following active steps to maintain a safe environment for all players on the Platform:

• We train our customer support staff to identify and sensitively respond to players who may be displaying signs of problem gambling behaviour.
• We monitor account activity for behavioural patterns that may indicate harmful play and proactively reach out to affected players.
• We enforce a strict 21+ age verification process for all registrations and may request additional documentation at any time if we have concerns about a player's age.
• We apply mandatory cooling-off periods for any request to increase limits, giving players time to reflect before their spending thresholds are raised.
• We immediately honour all self-exclusion requests and maintain records of excluded players to prevent re-registration during the exclusion period.
• We do not send promotional or bonus communications to players who are currently under a self-exclusion or cooling-off restriction.
• We commit to reviewing and updating our responsible gaming tools and policies on an ongoing basis to reflect best practice.

At nabjee, we believe that a sustainable, enjoyable gaming experience is one built on trust. We would rather help a player step back when needed than retain short-term revenue at the cost of their well-being.